Умови обслуговування

Terms of Service

1. Introduction

By using our website and purchasing products from us, you agree to these Terms of Service. Please read them carefully. If you do not agree, do not use our services.

2. General Conditions

• You must be at least 18 years old or have parental consent to use our website.
• We reserve the right to refuse service to anyone for any reason at any time.
• We may update these Terms of Service at any time, and continued use of our services implies acceptance of changes.

3. Orders & Payments

• Orders are placed via our website, with customer details stored in cookies.
• We accept payments via Visa and Mastercard.
• Orders are confirmed upon successful payment.
• We reserve the right to cancel orders in case of suspected fraud or pricing errors.

4. Delivery & Shipping

• Orders are typically processed within 6 hours and delivered within 3 business days.
• Customers can choose between self-pickup or delivery to their nearest InPost location.
• We are not responsible for delays caused by the courier service.
• If a package is not picked up within the carrier’s timeframe, it may be returned to us.

5. Order Tracking

• Customers can track their order progress on our website.
• Tracking updates depend on the carrier’s system and may not be in real-time.

6. Returns & Refunds

• Customers may return books within 14 days of delivery for a refund if the product is in sellable condition.
• Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
• Refunds are processed within 14 days after receiving the returned product.

7. Privacy & Data Protection

• We store customer information in cookies and comply with GDPR regulations.
• Personal data is used solely for order fulfillment and delivery tracking.
• Customers can request data deletion by contacting us via email.
• We use Plausible Analytics for privacy-friendly website tracking.

8. Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• In case of disputes, the maximum liability is limited to the amount paid for the order.

9. Governing Law & Dispute Resolution

• These terms are governed by the laws of Poland and the EU.
• Any disputes will be settled in Polish courts or through an online dispute resolution platform.

10. Contact Information

For any questions regarding these Terms of Service, contact us via email.