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Return & Refund Policy

1. Introduction

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.

2. Eligibility for Returns

• You may return an item within 14 days of delivery.
• The item must be in sellable condition, meaning:
  • It is unused and free from damage.
  • The original packaging (if applicable) is intact.
  • No marks, writing, or other alterations have been made.
• Certain items, such as personalized or digital books, are non-refundable unless defective.

3. Return Process

1. Contact us via email with your order number and reason for the return.
2. We will provide return instructions and the return shipping address.
3. Pack the item securely and send it back using a trackable shipping method.
4. Once we receive and inspect the returned item, we will process your refund.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Refund Processing

• Refunds are issued within 14 business days after we receive the returned item.
• Refunds are processed to the original payment method.
• Shipping fees (if applicable) are non-refundable.

6. Exchanges

• We do not offer direct exchanges. If you need a different item, please return your original order and place a new one.

7. Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact us within 14 days with photos of the issue.
• We will arrange a replacement or issue a full refund, including shipping costs.

8. Contact Information

If you have any questions about our return policy, please contact us via email.